Article 1 – General
1.1 These general terms and conditions apply to all orders placed through the webshop of Vector Studio (hereinafter referred to as "the Webshop").
1.2 By placing an order with the Webshop, the customer accepts the general terms and conditions as stated on the website.
Article 2 – Products and Prices
2.1 The products offered on the Webshop are described and displayed as accurately as possible. However, the Webshop cannot guarantee that all information is complete, correct, or error-free.
2.2 All prices include VAT, unless otherwise stated, and exclude shipping costs. The shipping costs will be clearly stated before the customer completes the order.
Article 3 – Ordering and Payment
3.1 The customer can select products and add them to the virtual shopping cart. Once the customer wants to complete the order, they must enter their details and choose the payment method.
3.2 Payment can be made through available payment methods such as credit card.
3.3 The Webshop reserves the right to refuse or cancel an order if there is an issue with the payment or the customer’s address.
Article 4 – Delivery
4.1 The delivery of the products will be made to the address provided by the customer, provided that payment has been fully received.
4.2 The delivery time is indicative and may vary depending on product availability and the chosen shipping method.
4.3 The Webshop is not liable for delays caused by third parties (such as the delivery service).
Article 5 – Right of Withdrawal
5.1 The customer has the right to withdraw from the contract within 14 days of receiving the product, provided the product is unused, undamaged, and in its original packaging.
5.2 The customer must inform the Webshop of their intention to withdraw from the contract via a written statement (e.g., by email).
5.3 The costs of returning the product are the responsibility of the customer unless the product is defective or not as described.
Article 6 – Warranty and Complaints
6.1 The customer is entitled to a legal warranty of 2 years on purchased products, provided the product is defective under normal use.
6.2 Complaints about the delivered products must be submitted to the Webshop in writing within a reasonable period, and no later than 2 months after discovering the defect.
Article 7 – Privacy
7.1 The Webshop collects personal data from customers solely for the execution of the contract. This data is processed in accordance with privacy laws and the Webshop’s privacy policy.
7.2 The customer has the right to access, correct, or delete their data as described in the privacy policy.
Article 8 – Intellectual Property
8.1 All content on the Webshop, including texts, images, logos, and other materials, are the property of the Webshop or its licensors and are protected by copyright and other intellectual property rights.
Article 9 – Applicable Law and Disputes
9.1 These general terms and conditions are governed by Belgian law.
9.2 Disputes should preferably be resolved through mutual agreement. If this is not possible, the customer may refer to the competent courts in Belgium.
Article 10 – Amendments to the General Terms and Conditions
10.1 The Webshop reserves the right to amend these general terms and conditions at any time. The changes will be effective as soon as they are published on the website.